Return and Refund Policy

Last updated: 24 August 2026

We want customers to receive their order in good condition. Please read the policy below before purchasing.

Damaged Or Wrong Item
If you receive a damaged item, wrong item, or parcel issue, please contact us within 48 hours after receiving the parcel. Please include your order details, parcel photo, product photo and a short explanation of the issue.

Return Eligibility
Returns may be accepted only when the product is unused, unopened, in original condition and reported within the allowed period. For hygiene and safety reasons, opened or used products cannot be returned.

Refund Review
Refunds or replacements are subject to review and approval after we check the order issue and supporting evidence. If approved, we may offer a replacement, store credit, or refund depending on the case.

Non-Refundable Cases
We are unable to refund orders due to change of mind, incorrect address provided by customer, failed delivery due to customer unavailability, or product already opened or used.

Money Back Guarantee
If a specific package includes a Money Back Guarantee, the guarantee is subject to the terms stated on the offer page at the time of purchase. Eligibility may vary by package and campaign.

Processing Time
Approved refunds may take several working days to appear, depending on the payment provider or bank.